EXPERIENCE
2022
Jan. - Apr.
Remote, Canada
Skills:
Agile & Scrum
Documentation
UXR
Feature Prioritization
Wish (Context Logic) - Associate Product Manager Intern
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Owned end to end launch of 2 new features which included: competitor analysis, analyzing customer support data, working cross functionally with design & engineering to ideate solutions, creating PRDs & Jira tickets, & analyzing experiment data with data science post launch
2021
Jun. - Jul.
Remote, Canada
Skills:
Strategic Planning
User Research
Client Relations
The Adecco Group - CEO For One Month (Canada)
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Selected out of 150,000+ candidates worldwide to represent Canada as one of the 31 CEOs For One Month
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Led customer discovery for Adecco’s newest upskilling & re-skilling program by interviewing 20 associates across Canada to create 4 learner personas which helped inform what initial customer segments to target
2020
Jan. - Apr.
San Francisco, CA
Skills:
Strategic Planning
Process Improvement
User Research
Client Relations
Entangled Solutions - Project Lead Fellow
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Worked on 3 project teams with clients in higher education to roll out new products and programs through insight driven research, user interviews, and future state design frameworks
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Translated design principles to the education space to conduct learner demand research and current state analyses
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Created a high-value virtual facilitation toolkit & webinar for all staff which was mass-distributed as a field-facing resource for teachers and faculty during COVID-19
2019 - 2020
Nov. - Feb.
Remote
Skills:
UX Research
User Flows
UI Mock-ups
Figma
Freelance UX/UI Designer Livshows
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Conducted UX research and created user flows to improve the user onboarding experience adapting a more intuitive and stream-lined experience
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Designed wireframes and mock-ups using Figma to create an aesthetically pleasing UI
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Translated the in-app experience to fit a desktop experience through various mock-up iterations
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Worked directly with the founder to find trends and review designs in order to craft the a unique experience for users
2019
May - Aug.
New York, NY
Skills:
Design Thinking
User Testing
Project Management
Communication
Facilitation
ProjectEd - Technical Project Coordinator
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Lead 4 projects using strategic planning, design-centric workflows, and effective communication to deliver milestones
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Championed user testing and user journey map creation to validate client goals and maximize impact
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Implemented risk management and iterative approaches to steer projects in the right direction
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Created processes and knowledge transfer documents to speed up new employee ramp up time
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Acted with empathy to understand client needs and surpass expectations
2018
Jan. - Aug.
Toronto, ON
Skills:
Project Management
Lean 6 Sigma
Process Streamlining
Continuous Improvement
KPI Visualization
Metrolinx - RFM Technical Co-op Student
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Mapped out and created process flows to streamline the Engineering Design Change process (MS Visio)
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Tracked fleet reliability daily using MS Excel (pivot tables), PowerPoint, and Word
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Redesigned meeting boardroom to optimize efficiency and engagement at meetings
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Used leadership skills to train new co-op students upon their arrival
EXTRACURRICULAR INVOLVEMENT
FLIK ADVISING LEADER
LEAGUE OF INNOVATORS ACCELERATOR: BATCH 1
ENACTUS WATERLOO
UW BLUEPRINT
PLAN INTERNATIONAL CANADA SPEAKER
GREENHOUSE RESIDENT: WINTER 2019
VARSITY TRACK & FIELD
(2017 - 2019)
